Happy Tours

Terms and conditions

Please read these terms and conditions carefully before making your booking. By making a booking with us, including services of our partner, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time as well as other information contained in the website and shown on your vouchers.

Happy Tours is a travel agency registered for tourist service.

RESERVATIONS

All reservations must be made at least 48 hours before the start time of the requested service. The confirmation of the booking will be e-mailed to the client once it has been accepted. Clients are asked to observe punctuality during pick up times. Cancellation of ordered services or changes must be made at least 24 hours before the start of the service in order to qualify for a refund. To secure a booking full payment is required.

PAYMENTS

Payments can be made by payment to a giro account after receiving the offer.

CANCELLATIONS AND REFOUND

The customer can cancel the trip at any moment; however, Happy Tours travel agency shall keep a certain percentage of the paid amount which will depend on the cancellation period, which is specified as follows:

* 30 to 22 days prior to departure - 30% of the total price of the tour

* 21 to 10 days prior to departure - 40% of the total price of the tour

* 10 to 2 days prior to departure - 80% of the total price of the tour

* 2 to 0 days prior to departure - 100% of the total price of the tour

* No-show - 100% of the total price of the tour

Happy Tours will certainly always try to accommodate its customers' requests and return as big of an amount of the payment received as possible, depending on the terms and conditions defined by our partners and service suppliers for a specific tour programme.

TRAVEL INSURANCE

Once you have booked a tour, we certainly recommend taking a travel insurance policy which would include trip cancellation or discontinuation insurance and insurance against personal injuries, lost luggage and emergency evacuation.

ARRIVALS

Every effort is made by the driver to get to you and to get you to your destination on time and in a safe and comfortable manor. However, some circumstances beyond are control may prevent this, such as:

* Adverse or sever weather conditions

* Road traffic accidents

* Unforeseen traffic delays

* Vandalism and terrorism

* Problems caused by other customers

* The vehicle being held or delayed by a Police officer or Government official

Happy Tours provider will not incur any liability what so ever in the event of delay due to circumstances out of there control.

TRAVEL DOCUMENTS AND VISAS

Passengers are required to have all the necessary travel documents in accordance with the official requirements of the country which they travel to.

VEHICLES

In extreme circumstances and peak periods, the transfer service reserves the right to replace their vehicle with other forms of transport taxi, van, car etc.

DELAY

In the event of your flight being delayed, it is your responsibility to contact and inform us of your situation in a timely manner. For flight delays (arriving delays) our drivers will wait for one hour at no extra charge. After the one hour there is a fee of 20.00 Euros an hour (this is to cover our drivers' wages and parking fees). Please note that if you are delayed for a considerable time our driver may not be able to wait due to other transfer obligations. If the driver has to leave and return later due to your delay, an additional transportation cost will be charged and will be considered as a new transportation.

PASSENGERS

Smoking is strictly prohibited in the vehicles. Children are not to be left unattended during the trip. Passengers are reminded that it is their responsibility to ensure that they are fit to travel. Passengers with special medical needs must state this before booking, and also inform the driver about it before the start of the trip.

Passengers with special needs are to advise The Company of any requirements when effecting a reservation. Passengers are to ensure that they are in possession of all necessary (valid) documents prior to travelling. We reject every responsibility from consequences and expenses incurred by delays to desired destinations caused by traffic, border deadlock, and bad weather.

LUGGAGE

Hazardous cargo, including dangerous weapons/illegal substances, is strictly forbidden in the vehicles. The Company/driver will fully co-operate with the appropriate Authorities to prosecute persons found in possession of forbidden items.

For any luggage which is bigger and heavier than usual has to be declined. Each passenger may take two suitcases plus one hand-carried luggage. Any lost property found aboard the transfer vehicles will be returned to our office.

COMPLAINTS PROCEDURE

Pursuant to Article 10, Paragraph 1 of the Consumer Protection Act, the Official Gazette 19/22, 59/23, written complaints about the quality of our services can be submitted in one of the following manners:

* via e-mail sent to the following address: happytourscroatia@gmail.com

* via post mail to Happy Tours, tourist agency, Japodska 64A, 52100 Pula, Croatia

A complaint may be submitted within 15 days of the ending of our services, and it will be replied to not later than 30 days from the receipt of the complaint at the address specified in the complaint as the "reply to" address.

Happy Tours, obrt za usluge turisticke agencije

Vl. Sanja Ignjatic

Japodska 64A, 52100 Pula

Voditelj poslova/Office manager: Sanja Ignjatic

Maticni broj obrta: 98798278

OIB: 55883047207

IBAN: HR6524020063104487447 otvoren u: Erste&Steiermarkische bank d.d., sjedište Jadranski trg 3a, 51000 Rijeka

SWIFT/BIC: ESBCHR22

Turisticka inspekcija - Državni inspektorat, Šubiceva 29, 10 000 Zagreb